Not everything in an order is always HSA/FSA eligible. When that happens, Truemed puts the eligible part on your HSA or FSA card and charges the rest to your regular card as normal.
The same happens if your HSA or FSA balance didn't cover the full order: the remainder goes on your regular card.
If you're not sure what a charge was for, email halesteadysupport@gmail.com with your order number and we'll go through it with you.