If you're unsure whether your order went through, email us at halesteadysupport@gmail.com with the name and email you used at checkout, and we'll confirm it straight away.
If you see what looks like two charges: often one of them is a temporary authorisation hold from your bank, not a real charge, and it disappears on its own within a few business days. If a genuine duplicate charge has gone through, contact us with your order number — we'll investigate and refund any extra charge in full.
Paid with an HSA or FSA card? If your order included items that can't be paid with HSA/FSA money, you'll see two charges — one on your HSA/FSA card and one on your regular card. That's expected, not a double charge. For a RejuvaSeat, your order shows as "payment pending" until the practitioner review is done.